Tootly

Deleting Your Account & Data

Overview

Tootly lets you permanently delete your account and all associated personal data at any time, directly from within the app. Once the deletion window closes, the action cannot be undone.

How to Delete Your Account

1. Open the Tootly app and tap the Account tab (bottom navigation).
2. Tap Profile.
3. Scroll to the bottom and tap Delete Account.
4. Read and check each acknowledgement on the confirmation screen.
5. Tap Continue to confirm deletion.
6. Type DELETE in the confirmation field and tap the confirm button.
7. Your account is immediately placed in a 7-day recovery window. You will be signed out automatically.

What Gets Deleted

When the 7-day window expires, the following data is permanently and irrecoverably removed from Tootly's systems:

• Profile information — your display name, email address, avatar, and account preferences
• Career content — all timeline events, work history, roles, and education entries
• Capabilities and skills — all capability records and skill entries
• Generated documents and AI reports — all saved document snapshots (resumes, cover letters, LinkedIn summaries, and similar) and saved analysis reports (AI Exposure, Benchmark, Adjacency Map, Role Switch Roadmap, and similar)
• Credit balance — any remaining credit balance in your wallet
• Salary data — any salary information submitted through the salary contribution feature
• Notification tokens — device push notification registrations
• Authentication identities — linked login methods (Apple, Google, Facebook/Meta, and email)

What May Be Retained, and Why

Financial transaction records

Records of credit purchases, subscription events, and credit transaction history are retained for 7 years for tax and legal compliance (US IRS recordkeeping requirements). During this period, your account is anonymized — your name, email address, and avatar are removed and you cannot sign in — but transaction records are retained linked to an anonymous identifier. After 7 years, these records are permanently deleted.

• You cannot be identified from the retained records — all personal identifiers are removed at deletion time.
• The retained records exist solely to satisfy financial reporting obligations.
• No career content, profile information, or AI-generated documents are included in what is retained.

Timeline

When you confirm deletion:

• Immediately Your account is deactivated. You are signed out. No new content can be created or accessed.
• Within 7 days You may sign back in to cancel the deletion.
• At 7 days All personal data and career content listed above is permanently purged from Tootly's servers. This process completes within 30 days of your request.
• After 7 years Anonymized financial transaction records are permanently deleted.

Request Deletion Without App Access

If you cannot access your account (for example, if you have lost access to your sign-in credentials), you can request deletion by email.

We will process your request and confirm deletion within 30 days.

Contact

For questions about your data or this policy, contact us at support@tootly.ai.